Refund Policy And Cancellation Policy
At Colles, we want to ensure that our customers are completely satisfied with our services. However, if you wish to cancel your service with us, please follow the process outlined below:
- Cancellation Request: To cancel, please contact our support team via the Contact Us page within 7 business days of your payment date.
- Eligibility: Any cancellation requests submitted after this time will not be accepted.
- Verification: We will verify the cancellation request before processing it.
- Institution Policy Compliance: We will also abide by the institution cancellation policy. If a institution updates or modifies its cancellation terms, we will adapt to those changes as part of our commitment to providing seamless service.
If you have any concerns regarding the cancellation process or need further clarification, our team is happy to assist you.
Refund Policy
We strive for complete customer satisfaction at Colles. If you're not completely satisfied with our service, you can request a refund under the following conditions:
- Refund Request: Refund requests must be made within 7 days of the payment date. If you’re experiencing any issues like accidental double payments or payment confirmation errors, notify us via the Contact Us page immediately.
- Refund Processing: Once we verify and validate your claim, we will process the refund as soon as possible.
- Eligibility for Refunds: Refunds will be available only if the service rendered does not meet the expectations outlined in our agreement.
Refund Method
- Refunds will be processed via the payment method you used, such as credit/debit cards, bank transfer, or other available options.
- Processing times vary depending on the method chosen. We strive to ensure that all refunds are completed swiftly to your satisfaction.
Contact Us
If you have any questions, or concerns, or require any further information related to the Refund and Cancellation Policy, feel free to reach out to us: Contact Us
Our team is dedicated to resolving any issues you encounter, ensuring your experience with Colles remains smooth and satisfactory.